QUESTIONS OR
CONCERNS?

Please contact the transit authority

you purchased a ticket through.

LAKETRAN

(Lake County)

Phone: 440-354-6100

Toll Free: 1-888-525-3872

laketran@laketran.com

MCPT

(Medina County)

Phone: 330-723-9670
Toll Free: 1-844-722-3800
TDD: 800-750-0750

BCRTA

(Butler County- including Miami University)

Phone: 513-785-5237
toll free: 1-855-42-BCRTA

request@butlercountyrta.com

METRO RTA

(Summit County)

416 Kenmore Blvd
Akron, Ohio 44301

Phone: 330-762-0341
Toll Free: 1-800-227-9905

PARTA

(Portage County)

2000 Summit Road

Kent, Ohio 44240

Phone: 330-678-7745

METRO

(Hamilton County)

Phone: 513-632-7575

customerservice@go-metro.com

SARTA

(Stark County)

1600 Gateway Blvd SE

Canton, OH 44707

330-477-2782 (opt #2)
Fax: 330-454-5476

TARTA

(Lucas County)

Phone: 419-243-RIDE (7433)
TTY Users: 7-1-1 or

1-800-750-0750

TANK

(Northern Kentucky)

Phone: 859-331-8265

info@tankbus.org

WRTA

(Mahoning County)

Phone: 330-744-8431

Toll Free: 877-845-9782

LANCASTER

(Fairfield County)

Phone: 740-681-5086

Toll Free: 888-9-WE-GO-4U

transit@ci.lancaster.oh.us

Sandusky Public Transit

(Erie County)

Phone: 419-621-8462

Cincinnati Bell Connector

(Hamilton County)

Phone: 513-632-7699

customerservice@go-metro.com

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FREQUENTLY ASKED QUESTIONS

New to OHIORide?  No problem, we have some answers for you…

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TOP MOST ASKED QUESTIONS

Where can I use mobile tickets?

How and when should I activate my mobile ticket?

 

Do I need to activate my tickets each time I travel?

Can I transfer to other routes with a mobile ticket?

Do mobile tickets expire?

How does the driver know that I have a valid ticket?

What do I do if an Agency official requests to inspect my mobile ticket?

My Bus has a ticket scanner on it.  What do I do?

 

Do I need to set up an account to be able to use mobile tickets?

Will my mobile ticket still work if I lose cell phone service while trying to use my ticket?

What happens if my smartphone becomes inoperable (e.g. battery dead) prior to being able to show my mobile ticket?

If I am travelling with friends and family, can I activate more than one ticket on my phone?

What happens if I lose my mobile device or buy a new device?

 

Are receipts available for mobile ticketing purchases?

Can I get a refund for unused tickets or service disruptions? What if I purchase a ticket for the wrong agency?

Are there any fees for using mobile ticketing?

Is the mobile ticketing application available on all devices?

Will the application store my credit card details?

What security protections are in place to protect my personal
information?

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